AI chat FAQ · 4 min read
AI Website Chat: Frequently Asked Questions | Ridgeline Web Co.
These answers explain how an AI website assistant should be presented, what the listed response allowance means, and what a visitor should expect from a chat or callback request.
Pricing and response allowance
The listed AI chat add-on is $25 per month for up to 1,000 AI chat responses. Additional responses are measured in 1,000-response blocks, and the additional monthly price should be confirmed before activation.
The response allowance does not guarantee leads or appointments. Review the written scope for any separate third-party service cost or custom setup work.
- Check the monthly allowance.
- Confirm extra-block pricing first.
- Do not treat a chat response as a lead or booking.
Privacy and human assistance
Visitors should be able to ask questions without first providing a name, phone number, or street address. A chat assistant should be clearly labeled as AI and should not guess when the business information does not answer a question.
A callback request is different from an appointment. If a website offers email follow-up, it should explain the details sent, require explicit consent, and confirm success only after delivery is accepted. If delivery is not configured, the page should say so instead of pretending a message was sent.
- Chat without contact details should remain possible.
- Never ask for a street address by default.
- Show truthful callback and delivery status.
Common questions
Is the assistant a real person?
No. It should be clearly labeled as an AI assistant, and visitors should have a way to request help from a person.
Does chat require a name or phone number?
No. Visitors can continue the conversation without contact details. A callback form may be offered separately.
Does chat ask for an address?
The Ridgeline sample chat does not request a street or project address.
Is a callback request an appointment?
No. It is a request to be contacted. A person must confirm any appointment or service details.
Are chat transcripts stored?
The sample builder keeps the conversation in the current browser session and does not create a saved chat history. If a callback is requested, consented details and the transcript are sent only when email delivery is configured.
Plan your next step
Explore the sample builder, review website packages, or contact Ridgeline Web Co. about project fit.